What kind of processes can be automated?

All your processes that have rule-based tasks and are repetitive can be offset to a system that leverages RPA, Artificial Intelligence, OCR, and Portal Development.
What does process automation look like?
Standard Process
  1. Customer submits redemption claim on website and includes supporting receipt
  2. Employee receives an email of redemption claim and allocates time in their day to process it.
  3. Employee reviews supporting receipt to ensure it is valid.
  4. Employee checks if the redemption claim information has no errors.
  5. Employee checks if the product the customer is claiming a redemption for is valid.
  6. Employee checks if the customer has not submitted the same claim before by looking through their excel database.
  7. Employee checks if the customer passes all the criteria for the redemption of the product they are claiming for.
  8. Employee manually sends the customer an approved email. But if the claim is rejected, then the employee manually informs the customer with the issues to correct.
  9. Employee manually enters approved customer details into order processing system for physical processing.
Optimized by PICWA
  1. Customer submits redemption claim on website and includes supporting receipt.
  2. Robot extracts data from supporting receipt & website submission using OCR & Artificial Intelligence .
  3. Robot uses AI to compute data against criteria for approval and automatically determines the outcome of the claim.
  4. Robot enters customer data into the order system for physical processing. But if the claim is rejected, then the robot informs the customer with the issues to correct.

The Result…

  • 95% + "touchless" processing
  • Automated criteria validation, approval, and distribution
  • Automated receipt review via Artificial Intelligence
  • Staff only spend 1 hour per week as opposed to 1 hour per day processing claims
Why would you want to optimize your processes?
Drastically reducing the amount of time it takes your company to process tasks and also heavily reduce the reliance on your staff.
Eliminate human errors from manual input
Processes tasks at a much faster rate and never worry about backlogs.
Repurpose your staff to focus on higher-value tasks.
Increase client satisfaction and competitive edge by being able to process tasks quicker.
Finally, track measurable insights into your processes and create reports that help you improve productivity and workflow.
Our Process
Phase 1: Discovery
In this phase, we determine all the stakeholders of the processes you are looking to optimise and then interview them, we listen carefully and ask questions (a lot of questions). This is so we can understand your business and grasp a holistic understanding of the challenges your facing. By the end of this process, we are in deep. We will have a clear definition of your business, the opportunities for automation within your process, and how to synergistically run a successful project.

The key objectives from the discovery phase is to:

  • Identify your current business structure and processes with repetitive tasks.
  • Identify how specific problems could be solved through the use of a smart automation solution.
  • Discuss your expectations from a smart automation solution.
Phase 2: Solution Workshop
This is where we get creative and strategic about how we will be using a smart automation system to solve the problems and repetitive tasks that were identified in the discovery stage. The deliverables of this phase consist of research, analysis, prototyping and documenting a project plan.

What to expect in the half-day workshop:

  • Drill-down into your processes that are dominantly rule-based by understanding the entire flow from start to finish.
  • Identify all the systems you use today to fulfill those processes.
  • Understand all the edges cases handled by your team today and how the framework you follow to deal with it.
  • Determine the combination of Robots, Artificial Intelligence, API integrations, and custom application development for your RPA solution. It might be all of these or it might be some of these, it entirely depends on the processes and repetitive tasks that are needed to be automated. Once the technologies that will be used for your automated solution is determined, we then determine how each technology will be used synergistically for the solution.
This should give us enough insight into how we can streamline your current processes through a smart automation solution. Our goal is to create a solution that integrates into your workflow seamlessly and doesn't create resistance between your other processes.

What to expect in the project plan rundown:

  • Review the actual cost for building the solution.
  • Review the projected timeline.
  • Clearly outline the solution architecture with all technologies and integrations involved.
  • Explain risks and risk mitigation plans.
Phase 3: System Development
Using the project plan made in Phase 2, we develop the smart automation solution in Phase 3. We’ll release the system out in milestones, so you’ll be able to use it within a matter of weeks, instead of months.
  1. Assign tickets to a 2-week long Sprint, based on upcoming milestones.
  2. Begin, execute, test and deliver tickets in the sprint.
  1. Report on progress and perform retrospectives to improve future sprints.
Repeat step 1, 2 and 3 until all tickets and milestones from the project plan that was created in the solutions assessment are completed.
Phase 4: Ongoing Optimisation & Support
All smart automation systems need maintaining, tweaking and improving beyond the initial launch.
Based on your organisation goals and analysing real usage of your claims automation system, we then plan the development of future iterations and incremental rollouts of new builds.
What Our Clients Say

AJ and his team are hands down the best and most gifted programmers I have ever had the pleasure of working with. Like all engineering processes, there are always roadblocks and obstacles that obfuscate the outcome of the project. AJ …

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Spencer Kelleher

CEO | TerriTool

AJ and the Team from PICWA are always a pleasure to work with. Professional in their approach, pragmatic problem solvers and always communicate well with deadlines and deliverables

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Adam Griffin

CEO | ChargeBar

The SMART SCHOOLS mobile app built by PICWA has met our expectations and more. The built in features are exactly what we required to send and receive important information instantly to parents and the wider community on multiple mobile platforms. …

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Alex Wallace

Digital Lead | Kamo High School